Our Policies

Shipping Information

A local delivery fee of $6.50 for the zip code of 14120 will be added to each order, for each address.

$9.00 will be added to each order for the following zip codes:
14068,14226,14228,14051,14201,14202,14203,14204,14206,14207,14208,14209,14210,14211,14212,
14213,14214,14215,14216,14217,14220,14222,14225,14227,14132,14031,14032,14043,14051,14226,
14068,14072,14217,14223,14086,14092,14094,14218,14301,14302,14303,14204,14305,14094,14131,
14132,14146,14150,14224,14221,14174

  • U.S. orders must be received before 1:00 p.m. in the recipient’s time zone to assure same-day delivery. Orders received after that time will be delivered the following day.
  • We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it.
  • We are unable to make deliveries on specified holidays that we are closed. Deliveries requested on these days will be delivered the following business day.
  • Delivery of orders to cemeteries cannot be guaranteed.

Returns & Exchanges

Floral Accents takes every measure to ensure only the very best is offered to ou rcustomers, but even with the greatest of precautions and care, our products being a part of nature, are susceptible to seasonal elements, which may affect the beauty and quality. If you are dissatisfied with the quality you received, we offer a replacement of any damaged products within 48 hours of purchase.


Privacy Policy

This privacy statement discloses the privacy practices for Floral Accents.

Information Collection and Use

Floral Accents is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Floral Accents collects information from our users at several different points on our website.

Cookies

A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user will not be able to participate in any of our Sweepstakes, Contests or monthly Drawings that take place. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

Log Files

We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Sharing

We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

Links

This web site contains links to other sites. Please be aware that we Floral Accents are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Newsletter

If a user wishes to subscribe to our newsletter, we ask for contact information such as name, email address and phone number.

Surveys & Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Email-A-Friend

If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. Floral Accents will automatically send the friend a one-time email inviting them to visit the site. Floral Accents stores this information for the sole purpose of sending this one-time email. The friend may contact Floral Accents at http://www.northtonawandaflorist.com to request the removal of this information from our database.

Security

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.

While we use our best efforts to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage.

If you have any questions about the security at our website, you can send an email to theresa@northtonawandaflorist.com.

Special Offers

We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.

Correction/Updating Personal Information:

If a user’s personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us. This can usually be done at the member information page or by emailing our Customer Support.

Choice/Opt-out

Users who no longer wish to receive our newsletter or promotional materials from our partners may opt-out of receiving these communications by replying to unsubscribe in the subject line in an email you send to us.

Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on this page so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.